As the UX Lead for a high-impact initiative at TSA, I guided the creation of TSA Cares—a newly developed section of the tsa.gov site designed to support travelers with unique needs.

As CX Lead on a project for the FEMA National Flood Insurance Program (NFIP), I guided a cross-functional team to deliver a comprehensive research report and customer journey map.

Led the creation of the DHS CX Learning Website, crafting lessons, prototypes, and user-focused designs to empower CX and UX professionals across the agency.

As UX Lead for a flagship digital project for a large and high visibility government agency, I spearheaded the design and development of a migrant tooling and resource portal.

For a risk oversight web application, I led a UX team in defining the scope of deliverables, guiding research, and developing an MVP solution.

As UX Lead, I guided the team through every stage—from concept to release and beyond—ensuring the application aligned with both user needs and organizational goals.

This project involved conceptualizing the user needs, functionality, and branding for a cutting-edge smart medical device, MedSense.

I designed and developed a website for the Fredericksburg Riverhouse, a picturesque bed and breakfast located near Old Town Fredericksburg, Virginia.

The IBM Color Book was designed as an informative resource to explore how humans perceive color and the principles behind its display across digital and print mediums.

Led the Fork It Over Festival, crafting its identity, marketing, and fundraising to celebrate spring and support Downtown Greens’ vital programs.

Revolutionizing ATM use with a smartphone app, my team conducted market research, identified user needs, and created flows, wireframes, and mockups for smarter banking.