NATHAN TICKEL · PRODUCT DESIGN & STRATEGY

I lead enterprise UX experience research teams that go deep ai integrations enterprise UX for organizations of all shapes and sizes.

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*and we have fun

A decade having a good time making complicated things feel easy for government, enterprise, and nonprofits.

Read onSee the work

Tools I'm fluent in

Testimonials

Trusted by the people I work with.

Selected Work.

Check out some of my favorite work!

Updated mockup of a revamped TSA Cares (this was not made for the TSA but on my own).

CASE STUDY · 5-MIN READ

TSA Cares — accessible travel resource

UX LEAD — TSA CARES

Empowering travelers through inclusive design

Earned a Service to the Citizen Award and reduced TSA Cares support burden across millions of travelers who need accommodation before flying.

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UX LEAD — COMPLIANCE ENFORCEMENT APPLICATION

Digitizing compliance processes for the FAA

Helped FAA staff process aviation compliance cases up to 10× faster with 35% greater accuracy, modernizing a workflow that handles thousands of investigations a year.

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CE landing page that has promo text for the app with a snapshot of the app. (Personal version: not client work)

CASE STUDY · 6-MIN READ

FAA Compliance — flight safety at scale

What it added up to.

Most of the job doesn't fit in a stat block. Here are the parts that do.

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Users served by federal products I've led.
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DHS CX site users — from 10K in three years.
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Service to the Citizen Award (TSA Cares).
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Years leading multidisciplinary teams.

More Work.

Here's some more work highlights.

Risk Based Oversight Application Screen

Risk Based Oversight: Creating Efficiency in Auditing

For a risk oversight web application, I led a UX team in defining the scope of deliverables, guiding research, and developing an MVP solution.

Flood damaged home being actively repaired.

Redefining Recovery — Insights into FEMA Claims

As CX Lead on a project for the FEMA National Flood Insurance Program (NFIP), I guided a cross-functional team to deliver a comprehensive research report and customer journey map.

Graphic on understanding touchpoints from the CX Learning website.

Building Institutional Knowledge: CX Learning

Led the creation of the DHS CX Learning Website, crafting lessons, prototypes, and user-focused designs to empower CX and UX professionals across the agency.

men and women with different job skills and backgrounds looking at a city.

Bridging Borders: A Digital Gateway for Migrants

As UX Lead for a flagship digital project for a large and high visibility government agency, I spearheaded the design and development of a migrant tooling and resource portal.

Fredericksburg Riverhouse: Beauty on the Water

I designed and developed a website for the Fredericksburg Riverhouse, a picturesque bed and breakfast located near Old Town Fredericksburg, Virginia.

IBM Color Book: What is Color?

The IBM Color Book was designed as an informative resource to explore how humans perceive color and the principles behind its display across digital and print mediums.

A Personal Journal of Design Principles

This personal project explores the foundational tools of design—color, type, texture, and line—through a deeply reflective lens. Original photography and book design.

Cultivating Community: The Fork It Over Festival

Led the Fork It Over Festival, crafting its identity, marketing, and fundraising to celebrate spring and support Downtown Greens’ vital programs.