With over a decade of experience in User Experience (UX) and Customer Experience (CX) design and strategy, I specialize in leading teams to create user-centered solutions that address complex challenges.

My work spans research, strategy, and design, with a focus on aligning user needs with organizational goals and technological possibilities. I take pride in driving meaningful outcomes through thoughtful research, innovative design, and collaboration with diverse teams of designers, researchers, content strategists, and developers.

My commitment to impactful design has earned client and industry recognition, including a prestigious Service to the Citizen Award for developing an accessible web resource for a high-impact audience. Whether it’s conducting in-depth usability testing, crafting journey maps, or implementing design strategies, I strive to elevate user experiences while advancing the goals of the organizations I work with.

For me, great design is more than just a deliverable—it’s about creating opportunities for connection, understanding, and innovation. Every project is a chance to discover something new, solve important problems, and contribute to experiences that make a real difference.