Government Agency X Application
For the GAXA project, I was the UX Lead, responsible for building the application from scratch, through release, and beyond. Much of the UX team’s job was to work closely with the clients’ user group in order to successfully navigate the complex needs and exacting legal standards of a government agency.
Note: The name of the application has been changed and all documentation shown has had sensitive information blurred, altered, or removed.
Responsibilities
• Design Leadership, UX Process Design, Workshop Design, and Project Planning
• Management of Design System, Mockup, Prototype Creation
• Service Blueprints, Personas, and User Journeys
• Research, Feedback, and Iteration
ClientGovernment Agency XServicesUX Lead, Planning, Workshops, Design System, Prototyping, Journeys, ResearchYear2019-2021
Team Driven Workshop Design
Workshop Design
It was important to have bi-weekly workshops with the clients’ user group in order to figure out what exactly their needs were before design started. The complexity of the policy being referenced and the documentation provided necessitated frequent discussion, workshopping, and iteration on desired functionality.
Workshop Examples
• Problem Solving Sessions
• How Might We Sessions
• Lightning Design Sessions
• Affinity Mapping
Component Driven Design System
Design System, Page Layouts, and Style Guide
For consistency across the team and in order to have a common language with developers, it was important to create a solid design system that would look good and consistent across a variety of pages and modules. The Design System, Page Layouts, and Style Guide were all created in Adobe XD and utilized component states and other tools in order to drive consistency and efficiency.
Quick Mockups and Interactive Prototyping
Mockups and Prototypes
The UX Team utilized quick mockups in order to aid in the discussion and development of needed functionality. Then prototypes were used to let the users experience and test the functionality for the purpose of feedback and iteration before finalizing the design and creating additional supporting documentation.
Misc Deliverables
Miscellaneous Deliverables
The UX Team was responsible for creating a variety of deliverables to aid in the communication and understanding of functionality. As the Lead, I was also responsible for creating a variety of high-level documentation like standard UX processes, project plans, and roadmaps.
Deliverable Examples
• UX Standard Operating Procedure
• Personas, User Journeys, and Service Blueprints
• Visual Functionality Breakdowns
• Detailed System Trigger Documentation
Testing, Feedback and Iteration
User Research, Testing, Feedback, and Iteration
The UX team was responsible for designing user interviews, tests, and other moderated forms of feedback. An important part of this process was finding the appropriate feedback method for the circumstance.
Research Types
• Qualitative and Quantitative Feedback
• Observational Research
• Explorative Tests
• Assessment Research